Terms of Service

Website build. A one-time engagement. The pages, features, revision rounds, and timeline are those set out in your intake or written quote. Work outside that scope is quoted separately. Timelines are estimates and depend on you providing content and feedback promptly.

Subscriptions. We offer three core plans — Follow-Up Emails, AI Assistant, and Assistant + Follow-Up. A subscription carries at most one core plan at a time; switching takes effect immediately and is prorated. Plans bill monthly in advance and renew automatically until cancelled.

Website Care. An optional add-on, independent of the core plans, covering managed hosting, SSL, backups, uptime monitoring, security and platform updates, and small content edits on request. "Small" means minor changes to existing pages; it does not include new pages, redesigns, or new features, which are quoted separately.

We may change or improve features over time. We will not materially reduce the core function of a paid subscription without giving you prior notice.

• —Prices are those shown at the time of purchase. Subscriptions are billed through Stripe in advance for each period.
• —Taxes such as VAT are added where they apply.
• —You authorise us to charge your payment method on a recurring basis until you cancel.
• —If a payment fails, we may retry it and may suspend the affected service if it remains unpaid after a reasonable cure period.
• —We may change prices with at least 30 days' notice, effective at your next renewal.
• —Subscription fees are non-refundable for partial periods. Build fees follow the milestones in your project agreement and are not refundable for work already performed.
• —If a free or beta period applies, fees may be waived during it. We may end the beta with notice; listed prices apply only from the start of the next period after you are notified.

• —You can cancel any subscription from the portal at any time. It stays active until the end of the paid period, and you are not charged again.
• —If you cancel Website Care, hosting for a site we host for you ends at the end of the paid period. On request we will provide an export of your site; migrating it elsewhere is your responsibility.
• —We may suspend or terminate the Service for material breach, non-payment, or unlawful use, giving notice where practical.
• —After termination we delete or return your Client Content within 90 days, except where we must keep it to comply with law.

• —Provide accurate account information and keep your login credentials secure. You are responsible for activity under your account.
• —You own, or have the rights to use, all content you provide — text, images, brand assets, and knowledge-base sources — and you grant us the licence needed to host and process it to run the Service.
• —The Assistant answers from the knowledge base you supply and can be wrong or incomplete. You are responsible for its content and for reviewing outputs before relying on them, especially where a licensed professional would normally advise.
• —For Follow-Up Emails and any outreach you run through the Service, you will only contact people you have a lawful basis to email, comply with anti-spam and data-protection law (including CAN-SPAM, the GDPR and ePrivacy rules, and CASL as applicable), and honour opt-outs. We may suspend the feature if we receive spam complaints.
• —You are the controller of the leads captured through your site and must handle them lawfully.
• —You will not upload unlawful, infringing, or malicious content, use the Service to harass or deceive, attempt to disrupt or overload it, resell it without our permission, or use the Assistant to generate unlawful content.

• —You keep ownership of your content and brand. On full payment, the final delivered website design and copy are licensed to you for your own use, subject to third-party assets (such as fonts or stock images) which are licensed to you on their own terms.
• —We keep ownership of the platform, the portal, the Assistant technology, our templates, and any reusable components. Nothing in these Terms transfers those to you beyond the right to use the Service.
• —We may reference your project and display your name and logo as part of our portfolio unless you ask us in writing not to.
• —If you send us feedback or suggestions, we may use them without obligation to you.

The Service relies on third parties such as Stripe, Google, and our hosting and AI providers. Your use of those integrations is also subject to their terms, and we are not responsible for their acts or omissions.

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free, and we may carry out maintenance. Product names and phrases such as "365" or "always-on" describe what the product is for, not a contractual uptime guarantee. Any uptime commitment applies only if set out in a separate written service-level agreement.

Except as expressly stated, the Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. AI Assistant outputs are generated automatically and may be inaccurate.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You will defend and indemnify us against third-party claims arising from your Client Content, your use of leads or outreach through the Service, or your breach of these Terms, except to the extent the claim results from our own breach or negligence.

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf — for example website-visitor, chat, and lead data — the Data Processing Addendum applies and is incorporated into these Terms.

We may update these Terms. For material changes we will give notice by email or in the portal at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms. If you do not agree, stop using the Service and cancel.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer protections in your country of residence. Before starting proceedings, the parties will try in good faith to resolve the dispute informally by contacting legal@truelink365.com.

• —These Terms, the Privacy Policy, the DPA, and any order or quote are the entire agreement between us on their subject matter.
• —If any provision is unenforceable, the rest stays in effect.
• —A failure to enforce a provision is not a waiver of it.
• —You may not assign these Terms without our consent; we may assign them to a successor in connection with a merger or sale of the business.
• —Neither party is liable for delay or failure caused by events beyond its reasonable control.
• —Notices to you go to your account email; notices to us go to legal@truelink365.com.

Robert Vizitiu — legal@truelink365.com, Greenwood, Sandycroft Road, Gloucester GL3 1JQ, United Kingdom.